Frequently Asked Questions
Everything you need to know about your luxury cigar experience.
How long does international shipping take?
We offer worldwide shipping via premium couriers. Delivery typically takes 3-7 business days for express shipments and 10-21 days for standard priority mail, depending on your location and local customs processing.
Are your cigars guaranteed to be authentic?
Absolutely. We pride ourselves on sourcing only 100% authentic cigars directly from official importers. Each box comes with original seals and unique barcodes that can be verified on the official Habanos S.A. website.
What is your return policy for damaged items?
If your order arrives damaged or in poor condition, please contact our customer service team within 48 hours of delivery. We will arrange for a replacement or a full refund provided the items are returned in their original packaging.
How do you ensure cigars stay fresh during transit?
We use professional-grade vacuum sealing and Boveda humidity control packs for all shipments. This ensures that your cigars maintain the optimal moisture levels from our humidor to your doorstep.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express. For added security and convenience, we also support bank wire transfers for larger orders.
Do I have to pay customs duties and taxes?
Customs policies vary by country. The recipient is responsible for any local import duties or taxes that may be applied by their national customs office upon arrival.